Contact Us

Contact Us

We Are Here to Help

At Orlunexa, we believe a great shopping experience goes beyond choosing the right product. Whether you have a question about your order, need more information about a toy, or would like help with your purchase, our customer support team is here to assist you.

From RC racers and drift cars to transforming toys and interactive playsets, we want you to feel confident when shopping with Orlunexa. Our team is committed to providing clear, helpful, and friendly support whenever you need it.

How to Reach Us

Email Us

For questions regarding orders, product information, shipping, returns, collaborations, or general inquiries, please contact us at:

  • Email Address: service@orlunexa.com
  • Our Promise: We aim to respond to customer inquiries within 24 hours on business days.

We are committed to providing helpful, professional, and attentive assistance.

Orlunexa is operated by Zhengzhou Boqiu Information Technology Co., Ltd.

Legal Entity: Zhengzhou Boqiu Information Technology Co., Ltd.
Registered Address: Room 2706, Unit 1, Building 9, Biyuan Yuehu Jingyuan, No. 39 Yuehu South Road, Huiji District, Zhengzhou, Henan, China
Email: service@orlunexa.com

Quick Assistance

  • Track Your Order: Once your order has shipped and tracking information becomes available, it will be sent to the email address provided at checkout.
  • Returns & Exchanges: If you have an issue with your order or would like to request a return, please contact our customer support team. Eligibility and procedures are subject to our Refund Policy.
  • Product Information: Need more information about an RC vehicle, racing toy, transforming toy, playset, or another product? Contact us and our team will be happy to provide additional details where available.
  • Shipping Questions: Delivery times may vary depending on destination, carrier operations, customs processing, and other factors. Please review our Shipping Policy or contact us if you need assistance with your order.
  • Order Changes or Cancellations: If you need to request a change or cancellation, please contact us as soon as possible. Requests cannot be guaranteed once an order has entered processing or fulfillment.

Stay Connected

Beyond customer support, we would love to be part of the exciting moments that make playtime more memorable.

Explore Orlunexa for RC racers, drift cars, transforming toys, interactive playsets, and more. Discover new ways to race, build, explore, and play.

Orlunexa — Built for Speed. Made for Fun.