Terms of Service
Terms of Service
Welcome to Orlunexa. These Terms of Service govern your access to and use of our website, www.orlunexa.com, and the products and services made available through our website.
By visiting our website, placing an order, creating an account, or otherwise using our services, you agree to be bound by these Terms of Service together with any additional policies referenced herein or available through our website.
By using Orlunexa, you confirm that you have read and understood these terms.
Orlunexa is operated by Zhengzhou Boqiu Information Technology Co., Ltd.
Legal Entity: Zhengzhou Boqiu Information Technology Co., Ltd.
Registered Address: Room 2706, Unit 1, Building 9, Biyuan Yuehu Jingyuan, No. 39 Yuehu South Road, Huiji District, Zhengzhou, Henan, China
Email: service@orlunexa.com
1. Intellectual Property & Content
Unless otherwise stated, the content displayed on the Orlunexa website—including product photography, graphics, logos, page layouts, written content, product descriptions, illustrations, and other materials—is owned by, licensed to, or otherwise made available for use by Orlunexa and is protected by applicable intellectual property laws.
You may access and use our website for personal, non-commercial shopping purposes.
You may not:
- Reproduce, copy, modify, sell, or redistribute our website or products for commercial purposes.
- Reproduce Orlunexa's visual content, product descriptions, graphics, or other materials without permission.
- Use automated systems, scraping tools, bots, or similar technologies to extract content from our website without authorization.
- Represent Orlunexa, its products, or its content in a misleading, deceptive, or unauthorized manner.
Nothing in these Terms transfers ownership of Orlunexa intellectual property to you.
2. Accuracy of Information
We make reasonable efforts to ensure that the content provided through the Orlunexa website is accurate, complete, and current.
However, product information, descriptions, specifications, photographs, colors, dimensions, availability, pricing, and other information may occasionally contain errors or inaccuracies.
Product appearance may differ slightly depending on your screen, device, lighting conditions, product variation, manufacturing batch, or other factors.
We reserve the right to correct errors, update information, modify product details, or cancel orders where necessary.
If a material error affects an order that has already been placed, we may contact you to provide relevant information or an appropriate resolution.
3. Product Use
Orlunexa offers a range of RC vehicles, racing toys, drift cars, transforming toys, interactive toys, playsets, and related recreational products.
You are responsible for reviewing product information and following any instructions provided regarding the proper use of an item.
Product use should:
- Be appropriate for the product's intended purpose.
- Follow provided instructions.
- Take reasonable care.
- Be appropriate for the user's age and abilities where relevant.
Children should use products under appropriate adult supervision where recommended or necessary.
Orlunexa is not responsible for damage or injury resulting from misuse, improper handling, unauthorized modification, or use contrary to provided instructions.
4. Account Security
You may have the option to create an account to help manage orders or provide a more convenient shopping experience.
If you create an account:
- You are responsible for maintaining the confidentiality of your login information.
- You are responsible for activity occurring through your account unless caused by circumstances outside your reasonable control.
- You should provide accurate information.
- You should notify us promptly if you suspect unauthorized access to or use of your account.
You may contact us at:
5. Orders & Acceptance
Submitting an order does not automatically mean that it has been accepted.
We may need to verify information, payment authorization, product availability, pricing, shipping information, or other order details before fulfillment.
We reserve the right, where reasonably necessary, to refuse or cancel an order due to circumstances such as:
- Incorrect product information
- Incorrect pricing or payment information
- Suspected fraudulent activity
- Payment authorization issues
- Stock limitations
- Shipping restrictions
- Errors affecting order processing
If we cancel an order after payment has been successfully collected, an appropriate refund will be issued in accordance with our applicable policies.
6. Pricing & Payments
Product prices are presented in the currency displayed on our website unless otherwise indicated.
When placing an order, you agree to provide current, complete, and accurate payment and billing information.
Payments may be processed through third-party payment providers available through our e-commerce platform.
By submitting payment information, you represent that you are authorized to use the selected payment method.
Prices, discounts, promotions, and product availability may change from time to time without prior notice.
Where required, taxes, shipping charges, duties, or other applicable costs may be calculated or displayed during checkout.
For more information regarding payment, shipping, or orders, please contact:
7. Shipping & Delivery
Orlunexa works with logistics providers, delivery partners, and other service providers to arrange shipment of customer orders.
Shipping times may vary depending on:
- Order preparation
- Carrier processing
- Destination
- Holidays
- Customs procedures
- Transportation disruptions
- Other circumstances outside our reasonable control
Delivery estimates are provided for reference and are not guaranteed delivery dates.
Once an order is dispatched, delivery may also be affected by circumstances outside our direct control.
Please review our Shipping Policy for additional information.
8. Returns & Refunds
Returns, exchanges, damaged products, refunds, and other post-purchase matters are governed by our Refund Policy.
Certain products or circumstances may be subject to specific return requirements or exclusions as described in that policy.
Please contact:
for assistance with an eligible return or refund request.
9. Prohibited Conduct
You agree not to misuse our website or interfere with the operation or security of our services.
Prohibited activities include:
- Attempting unauthorized access to accounts or systems
- Introducing viruses, malicious software, or harmful code
- Interfering with website functionality or security
- Attempting fraudulent transactions or payment information
- Falsely representing yourself or another person
- Using automated systems to interfere with our services
- Violating applicable laws or regulations
- Using the website for unlawful purposes
We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our customers, business, website, systems, or service providers.
10. Third-Party Services & Links
Our website may use or link to third-party services such as:
- Payment processors
- Shipping providers
- Analytics services
- Customer support services
- E-commerce technology providers
- Other external websites or services
Third-party services are operated independently and may have their own terms, policies, and privacy practices.
Orlunexa is not responsible for the content, availability, policies, or practices of independent third-party websites or services.
11. Disclaimer of Warranties
To the extent permitted by applicable law, our website and services are provided on an "as available" basis.
We make reasonable efforts to maintain our services but cannot guarantee that:
- The website will always operate without interruption
- Every error will be corrected immediately
- Every product will remain continuously available
- Information displayed will always be completely free from errors
- Third-party services or systems will operate without interruption
Nothing in these Terms excludes warranties or consumer rights that cannot lawfully be excluded.
12. Limitation of Liability
To the extent permitted by applicable law, Orlunexa and Zhengzhou Boqiu Information Technology Co., Ltd. will not be responsible for indirect, incidental, consequential, or special losses resulting from the use of our website or products except where liability cannot legally be limited.
This may include losses arising from:
- Website interruptions
- Failure of third-party services
- Unauthorized product modification
- Customer misuse
- Incorrect information provided by a customer
- Circumstances outside our reasonable control
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
13. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Orlunexa, its operators, employees, representatives, and service providers from claims or losses resulting from your violation of these Terms, infringement of another person's rights, or unlawful use of our website.
This provision does not limit any mandatory consumer rights available to you.
14. Governing Law & Consumer Rights
These Terms will be interpreted in accordance with applicable laws and regulations relevant to the transaction and the operation of our business.
Nothing in these Terms is intended to remove or restrict any consumer rights that cannot legally be excluded or limited.
If you live in a jurisdiction that provides mandatory consumer protections, those protections will continue to apply where required.
Where permitted, we encourage customers to contact us first so that we can attempt to resolve questions or disputes relating to an order.
15. Changes to These Terms
We may update these Terms of Service periodically to reflect changes to:
- Our products
- Our services
- E-commerce operations
- Technology
- Business practices
- Applicable laws or regulations
The latest version will be posted on this page.
Your continued use of the website following an update will be subject to the version of the Terms in effect at the applicable time.
Contact Us
If you have questions regarding these Terms of Service, please contact us:
Email: service@orlunexa.com
Orlunexa is operated by Zhengzhou Boqiu Information Technology Co., Ltd.
Legal Entity: Zhengzhou Boqiu Information Technology Co., Ltd.
Registered Address: Room 2706, Unit 1, Building 9, Biyuan Yuehu Jingyuan, No. 39 Yuehu South Road, Huiji District, Zhengzhou, Henan, China
Email: service@orlunexa.com
Orlunexa — Built for Speed. Made for Fun.